Website data protection and privacy statement
Who we are and the policy
Padholme Road East
"Personal information" means information that relates to a living individual who can be identified from that information or from that information and other information that is held by or is likely to be held by us.
It is our policy to take all necessary steps to ensure that personal information held by us is processed fairly and lawfully. We will take all necessary steps to implement this policy. All our employees and data processors who have access to personal information are obliged to respect the confidentiality of your personal information.
It is our policy to ensure that all relevant statutory requirements are complied with, including the eight Data Protection Principles contained in the Data Protection Act 1998 ("the Act"), and to monitor our internal procedures periodically to ensure compliance.
In order to provide the services offered by the Site ("the Services"), we need to hold certain personal information. Except to the extent that we are required or permitted by law, any personal information which we collect will be used solely for the purpose of providing the services, and we will not hold it for any longer than is necessary for this purpose.
We may from time to time use your personal information to send you information by telephone fax email or other electronic means post about ourselves and other information that you may find useful. If you do not wish to receive this information please contact us at the address below.
The personal information we collect about you and how we obtain it
The information about you is collected when you register with us or complete a contact form on the site. Data gathered may include your name, billing address, delivery address, telephone and email details so we can process and fulfil your order.
How we use your information
We use the information collected about you to:
- provide services for placing an order
- fulfil an order
- contact you with respect to changes or queries to your order
- contact you with respect to changes to your website account
- contact you in response to a contact form query submitted
- prevent or detect fraud
- improve our website design and layout through the analysis of anonymised data on customer traffic patterns and site usage
- notify you about enhancements to our services and special offers that may be of interest
Who may contact you
Rose Landscapes will contact you in relation to your order, as we work in partnership with our suppliers to ensure customer's orders are fulfilled efficiently, on occasion if we are unable to fulfil your order from our stocks we will ask our supplier to send an item out directly from their stocks, in this case you may be contacted by either / both Rose Landscapes and in relation to your order.